Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to: SHENZHEN LONGGANG Shenzhen, 000000 Guangdong, China. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted.
Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. There are certain situations where only partial refunds are granted (if applicable)Īny item not in its original condition, is damaged or missing parts for reasons not due to our errorĪny item that is returned more than 30 days after delivery To complete your return, we require a receipt or proof of purchase.
It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you have any questions don’t hesitate to contact us. When you want to know your items shipping processing, You just need to click the tracking number on your email we sent to you. However, some items may be on back order so the shipping time can vary. Orders are fulfilled as soon as possible. Once we ship your order, We will usually ship the purchase within 3-5 business days(Not include weekends or holidays), you will receive a shipping confirmation via email with a tracking number.ģ. If you choose EXPEDITED shipping, we would use FedEx/DHL to ship your order. If you choose STANDARD shipping, we would use USPS/YunExpress to ship your order.
We use USPS/YunExpress/FedEx/DHL for shipping service on our website. Normally it would take 7 - 12 days from China to the USA.
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Free shipping all over the world on orders over $68 with USPS.
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